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How to Use Chat and Messaging

In this article, you'll find a complete guide to using the Chat feature on Ondustry from starting a conversation to managing your inbox.

Your direct line to every distributor no more juggling WhatsApp, email, and phone calls. All your business conversations, in one place.

Web

Your Inbox

  • See all conversations with a preview, timestamp, and unread badge

  • Use the search bar to find any conversation by name or keyword

  • Filter with All Messages dropdown:

    • Group Chats – multiple people

    • Single Chats – one-on-one

    • PO Related Chats – linked to a specific order

Tap on the three dots (⋯) on any conversation to access the following actions:

  • Pin — keep it at the top

  • Mute — stop notifications

  • Archive — tidy your inbox

  • Mark unread — save it for later

  • Delete — remove permanently

Mobile

Tap Messages from the bottom bar — newest chats on top
Tap the filter icon (top right) → select type → Save

Inside a Chat

  1. Messages are grouped by date, color-coded by sender

2. Send images, PDFs, and Excel files right in the chat

3. Click the distributor's name to see their details — including their sales agent's contact, if assigned

Note: If the distributor has a sales agent assigned to your account, their details will appear here, including their avatar and direct phone number, so you always know who to reach.

Adding Members to a Chat

Add a colleague to any group chat so everyone on your side stays in the loop.

Having trouble with Chat or not receiving messages? Reach out to our support team via the chat on the website or inside the app. We’ll be happy to assist you. 💙

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