The Chat feature on Ondustry is your direct line to every distributor in your network. Instead of switching between WhatsApp, email, and phone calls, all your business conversations happen in one place.
Web
The Messaging Inbox
When you open the Chats section, you'll see a list of all your conversations. Each conversation shows a message preview, timestamp, and an unread badge so you know at a glance which conversations need your attention.
Use the search bar at the top to find any conversation by name or keyword. Useful when you're managing a large number of active threads.
At the top of the Chat section, you'll find an All Messages dropdown to filter your conversations by type. You can select one or more of the following:
Group Chats: Conversations that include multiple members.
Single Chats: One-on-one conversations with a distributor or team member.
PO Related Chats: Conversations linked to a specific purchase order.
Tap on the three dots (⋯) on any conversation to access the following actions:
Mark as unread: Mark a conversation as unread to come back to it later.
Pin: Keep important conversations at the top of your inbox for quick access.
Mute: Stop receiving notifications for a conversation without leaving it.
Archive: Move a conversation out of your main inbox without deleting it.
Delete: Permanently remove a conversation.
Mobile
From the bottom navigation bar, tap the Messages icon. You'll see all your conversations listed here, with the most recent at the top.
To narrow down your conversations, tap the filter icon in the top right corner of the screen.
Tap Save to apply the filter. Your message list will update to show only the selected type of conversation.
Inside a Chat
When you open a conversation, messages are displayed in chronological order with date separators between different days. Your messages appear in one color and the distributor's messages in another, making it easy to follow the thread at a glance.
You can send and receive files directly in chat. Supported formats include:
Images: Product photos, samples, references.
PDFs: Catalogs, spec sheets, invoices.
Excel files: Price lists, order summaries.
Click on the distributor's name at the top of any open conversation to open the details panel on the right side. Here you'll find useful information.
Note: If the distributor has a sales agent assigned to your account, their details will appear here, including their avatar and direct phone number, so you always know who to reach.
Adding Members to a Chat
You can add other members, such as a colleague or another team member, directly to the group chat. This is useful when a conversation involves multiple people on your side who need to stay in the loop.
Chat from a Purchase Order
Every purchase order on Ondustry has a built-in chat button. This means if you have a question about a specific order, you can start a conversation directly from that order, keeping the context attached rather than buried in a general thread.
Here's how to use it:
Navigate to the Orders tab from the left sidebar.
Find and click on the purchase order you have a question about.
On the right side click the chat icon to open a conversation directly linked to that order.
Type your message and send. The conversation is tied to the specific order, making it easy for both you and the distributor to follow the context without any back and forth.
Mobile
From the Home screen, tap the menu icon in the top left corner.
Tap POs to see all your purchase orders.
Tap the purchase order you want to open.
On the order details screen, tap the chat icon in the top right corner. This opens a conversation directly linked to that order.
Type your message and send. The conversation stays tied to the specific order, making it easy for both you and the distributor to follow the context.
Having trouble with Chat or not receiving messages? Reach out to our support team via the chat on the website or inside the app. We’ll be happy to assist you.